FAQ

We work with FDA approved pharmaceutical giants such as Centurion Laboratories, Actza, Sun Pharmaceuticals, Ajanta Pharma and more. These manufacturers effectively dominate production in Asia and most are based in India for export to European and other western markets, which has a reputation for cutting-edge generic pharmaceutical production capabilities. You can be confident our medications match the dosing and quality you would expect from any best-in-class pharmaceutical product.

We ship from many locations including India, Singapore, the UAE, and China. We now have stock of some of our most popular items available in the UK, EU, and USA for faster shipping.

We ship from many locations including India, Singapore, the UAE, and China. We now have stock of some of our most popular items available in the UK, EU, and USA for faster shipping.

We don’t require a copy of your prescription to fulfill your mediation order, however to possess your medication a prescription may be required in your country. It’s important that you take medication under the supervision of a qualified doctor and don’t self-prescribe.

If you select EMS or ITPS shipping, you can expect your order to arrive in 4-14 days. If you select Registered Mail, SingPost, or one of our other innovative cost saving methods, you can expect the arrival to take around 2-4 weeks. If shipping with US2US, EU2EU, UK2UK you can expect the order to arrive within days.

Absolutely, all orders are track-able unless noted specifically on the shipping method’s notes. After your order ships we’ll post a tracking number to your order page and instructions for following it online. In some cases (particularly Registered Mail) you will see detailed tracking in some countries until it arrives to the destination country, after which this mail class may not be scanned further until arrival.

We process orders so fast that in most cases it is impossible to cancel after payment has been received. The reason is that our internet team and shipping teams operate in quite a few time-zones. Since orders are automatically send to the warehouse for packing, it’s possible they’ve already finished the job by the time we see your message. We will always do our best to accommodate if possible so don’t hesitate to reach out and ask!

In this case please contact us without delay. We will correct the error immediately.

Be sure that you take clear photographs of the medication with your packaging label which we can use to match your order to the details of the original packing instructions.

Please double check your spam or junk folders as it is fairly common for our product names to trigger spam detection filters. To prevent this, mark the email as “Not Junk” or “Move to Inbox” and then you should receive future emails to your inbox directly. You can also reach out to our support and we can look up your order by the order number.

We deeply apologize if you have trouble with your credit card on our website. Due to our international location and an elevated risk of credit card fraud from some who try to purchase from us, we must keep our security settings fairly high.

There are several options available to you if you are unable to use your card:

• Consider payment with bitcoin or another cryptocurrency – not just to save 9.1% of your total, but because it’s fast and highly private. We have created a How To guide and the process is quite simple. In fact, if you have a Revolut or CashApp account, you should already be set up!
• Alternatively, choose to pay with PayPal during checkout and connect your bank or credit card. This often works if a direct credit card payment doesn’t work.